We offer following process to redress complaints.
Level 1 :- All the clients having complaint regarding any service or otherwise shall inform us by writing mail at email@example.com.To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.
Level 2 :- If the client still wants to escalate the complaint, he/she can approach Mr. Satish Shukla at firstname.lastname@example.org . He being the highest authority at our organization, can redress the complaint in the best possible manner. He shall revert the client within 15 working days.
Level 3 :- In case the client is still not satisfied he/she can escalate the matter with the regulators at www.scores.gov.in.
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.